[Resolved] Reliance Digital — Reliance resq plan (Service) : worst service, not have grievance redressal/appellate authority contact details

vicky_chd82

Apr 3, 2017

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: www.reliancedigital.in/services.html

I have been subscribed reliance resq plan for my window ac. I logged a service request to repair it bu cause compressor is not working. After two days there is no any follow-up call/email from resq-team to get it repaired. This is very unprofessional way to deal with customers. After many follow-up t with customer service/ [protected]@resq.In either they are not giving any contact details to communicate not repairing my ac.
Can you provide resq grievance addressal/appellate authority contact details.

Service request details:

Reference no :[protected] dated 01/Apr/2017

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Apr 4, 2017

Complaint marked as Resolved

Thanks Team, I received a call from escalation team and ensure to visit technician by April/04 time 10 AM. Thnaks

Reliance Digital customer support has been notified about the posted complaint.

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Comments

sriuma143

from Hyderabad, Telangana

Jul 13, 2017

Hello All,

As I have given my Gionee M5 Lite mobile phone to Reliance ResQ for the repair of my display (screen) as it got fallen down and display got crashed but the phone is working and it is in condition.

I have given them on 01st of July, 2017 but till now there is no response from anybody and when I tried to reach them they are not responding properly.

I purchased the phone with Reliance Digital, InOrbit Mall, Hitech City last year, one + one year extended warranty from Reliance ResQ and paid around 1, 300 INR for extended warranty on my Gionee M5 Lite mobile.

Please help me to get it repaired and it should work properly.