[Resolved]  Reliance Digital — Replacement of Newly Purchased faulty laptop

Address:

Ajmer, Rajasthan

Dear Sir, I have purchased a HP Laptop from Reliance Digital Store on Dated 21.6.2014 vide Invoice No. mentioned above on a payment of Rs 43, 624.00. Before purchase I have specifically asked whether the same model is compatible with I phone as I have to use internet through personal hotspot.I was conveyed a big YES. When asked to check, the Laptop was switched on and off saying everything is fine. When I came home and check the internet connectivity it didn't work. The next very day i went again to the store which is around 18 Kms from my place, the internet connectivity was done by hook or by crook after reset of system. Again When I came home and check the internet connectivity it didn't work. It was again conveyed, the problem was lodged with HP 2 days back but neither from resQ or HP turned up.During this period once again the system has been refreshed by HP. Today when enquired from HP I was conveyed the WIFI adapter will be replaced and the engineer will visit on 3-4 July 2014. I was asked to take resQ plan as a standby option is given if the product repair takes more than 2 days - Conveyed by Store Manager. Since 21.6.2014 I am owing a laptop but not able to load my data but i can switch on and switch off the same after paying a huge amount. Why this period has been lingered on just to pass period of 7 days. I just want to ask if the problem is not being resolved why my laptop has not been replaced yet. Please help me out. Thankyou. I have attached the invoice copy also for reference. With Regards, Vikas Khosla My mobile No. -[protected] My email- [protected]@gmail.com