[Resolved]  Reliance Digital Retail Ltd — Cheating By Reliance Digital Retail Ltd (Reconnect TV)

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New Delhi, Delhi

Hi, <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> I bought Reliance LED 39" TV with 2 Yr extended warranty. As the screen got damaged for which i logged a complaint on 6th May'14. One of the technician (Ranjeet) visited & told that the cost of the screen will be approx15-18K for which i asked them to replace it. No one contacted me after 4 days i again called them & i was told that the senior technician would visit for further inspection for which i agreed. Later another engineer Mr. Junaid Malik came & checked the TV & advised the same but told that the cost of the screen will be approx 28-30 K, this came as a surprise to me & also asked to submit the amount first after which the screen would be changed as they need to order it as it was not available. At the same time i was told rather than going for Reliance TV he will get me in contact with some other Shopkeeper who will offer me other product as this TV was not available & it is better to go for other product rather than reliance... I was shocked to hear this & told him to send me an estimate over the mail as i would like to go with this TV only. He gave me the contact number of his supervisor Ms Deepa who again asked me to submit the amount first & then they will check whether the product is in stock or not. They even told me that if i want reliance TV only then they can offer me the next model as this is not available. i agreed to it but unfortunately it has been 2 months no one has contacted me & neither answering the calls. I am still not sure what is the actual cost of the panel as the total cost of the TV is 32 K & the panel they are offering at 28-30 K which is actually surprising. Also why should i pay the amount in advance when the product is not available. This is really surprising that people working for reliance are marketing products for other company. i would suggest not to buy reliance TV only for its pathetic service If required i can provide the contact number for the above so called employees of reliance &amp; the recordings as well Regards Puneet Vahi |