[Resolved]  Reliance Digital — samsung 43 fhd smart led tv 43k5570, faulty device provided.

Address:

Mumbai City, Maharashtra, 400066

On 26 feb 18, the samsung tv was purchased from reliance digital store, infinity mall, malad - west. The product was a display piece and after much demonstration and convincing the product was provided with huge discounts and assured of full functionality. However the delivery was only scheduled for the next day. The following day on 27th feb the store technician came in for installation but failed to have the unit started. Following day another two technicians attended without successfully able to start the unit. The day after that another technician attended with a universal remote and managed to run the unit stating that a complaint has been registered with samsung and their technician will check the unit. Till then to use the old universal remote control till attended by the samsung technician. The attending technician then was advised of the holi weekend and i was assured that latest by monday the issue will be resolved. Since then we have been chasing the technician and the store representatives but they keep providing absurd timings towards the end of working day and then call post the time asking for extension. This has been going on from the time the purchase has been made and being extremely upset with the services and the way the persons are treating their responsibilities post sales is extremely excruciating and concerning.