Reliance Digital — Samsung washing machine warranty renewal

Address: Vasai east,Palghar-401208

I had handed over cheque to Reliance Res Q service center dated 06/01/2025. Confirmation mail was also received dated 10/01/2025 mentioning warranty renewed. I had told Vasai service center incharge many a time to deposit the cheque but till 2nd Feb25 not reply or no cheque deposition confirmation receive. I had escalated this issue at customer care in Reliance Res Q followed by 1st and 2nd level but forgot about resolution they don't even replied on the same. All communication attached. Last dated 16/02/2025 communication 2nd level customer care lady told they can not renew warranty and cheque can return. This is completely unfair as they had accepted and then denied. Not even bother to deposit cheque on time after 45day follow too and later no response/no resolution. Please look into it to take action and please look into support to renew extended warranty.