Reliance Digital — Service and negligence

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Reliance digital

I am Amit Ghag, have couple of dissatisfaction issues with Reliance digital. I have purchased a Lloyd 1ton split A. C. Online and got the delivery on 12th June 2021. It was packed so we didn't open and check and waited for installation team to come. Installation team came, opened the packing and found that A. C. Remote is not been delivered. Technician Ahad Sayyed called his senior and complained about undelivered remote so he said we will get it next day. Later they did the installation in such a manner that insulated pipes are very much visible due to which my room interior is completely spoiled. As I was not present at home I saw it and called Ahad to do the rectification he said it can't be done way and pipes will be visible also they will charge us Rs.1300 as reinstalling charge. Later they never turned up and also never attended my calls.
I have even tried calling on customer care but after listening to the complaint they disconnected calls.
I mailed to cshead but the reply was only will get back after 12 hrs then 1 day.
Then I mailed to CEO Mr.Bade, reply came 8 hrs, then 72 hrs. And then all silent
On 22nd June 2021 got call from Lloyd office and the person said that now we need to purchase a remote from reliance digital as it is your mistake that you have not checked and also reliance digital has not checked.
I am really surprised to see this kind of negligence and correspondence from a reputed company.
Now I need to really get in touch with a responsible and authority person of reliance digital who can solve the issue.
Kindly take this issue seriously and revert to me. If you call me and speak then it will be highly appreciated.

Your revert is awaited