[Resolved] Reliance Digital — sony mhc-v41d

satmo87

from Lala, Assam

Address:

East Singhbhum, Jharkhand, 831002

I have bought one sony music system (Sony mhc-v41d) from reliance digital on 27-jan-19 costing 29999 approx. After 10 days of installation the led display of the music system got faulty. I have talk to manager of reliance digital manager, he suggest me to contact sony customer care at [protected]. I have call them & raise a complaint 52737188 on 10-feb-19. After 5-6 days mr. Shiv [protected] has called me & visited my place. After inspection he suggest me to get it check at service center for complete diagnosis. On which i have requested him to replace the same as product is only 10-15 days old, he has assured me that same will be replaced & replacement will be come in 15 days. So far there is no action from both sony & reliance digital. I am completely helpless.

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Feb 27, 2019

Complaint marked as Resolved

After complaining to this forum, Reliance digital team has replaced my faulty product & provided brand new music system

Reliance Digital customer support has been notified about the posted complaint.

Verified Support

Feb 26, 2019

Reliance Digital Customer Care's response Hi,
That is not the experience we would want our customers to have. Please share your registered contact number at https://bit.ly/2XbzWVB, and our representative will assist you at the earliest.

Feb 27, 2019

Updated by satmo87 After complaining reliance team has took action & replace the faulty product.