[Resolved]  Reliance Digital — sony rt40, 5.1 home theatre.

Address:

4/274 Muthumariamman Koil 4th street, Palavakkam, Chennai 600041., 600041

Hi, this is krupakar nt, registered mobile number [protected], res pin code 600041.

This is to inform you that sony home theatre purchased and waranty period ends in june 2019.
As we escalated a complaint that the product mentioned "not working" in the month of april 2019, it was kept with the sony show room for 70 days and returned it as a defect one "sensor not working" without explaining the issue they have delivered the product with us.
Even though many complaints raise with the customer service and still the complaint stays same, now i have been asked to pay for the service since it is out of waranty.
I would like to surrender the product to your nearby store, to ensure that we dosent required a service in such kind of manner.

To mention we the customers are not that much loosers or what ever you think.

Would feel happy to surrender it for your bad service with acknowledgment from you.

More over your team beleives the service completed reports from product show room "sony show room adyar chennai 600020."

But you are not keen to know the same from the customer end.

This is not just paying money for the service but to mention it again we need our consumer rights in this issue.

Very much irritated with this product issues.

1. Wy they kept the product with them for 70 days.
2. Why the product returned to us with out a proper service.
3. Why there were no proper compaint logs with reliance customer care.
5. Even though i know, that i should pay after the waranty period, why should i pay for the complaint logged when im covered under waranty.
6. If sony service centre in adyar chennai 600020 says that, they have delivered it properly, i'll do what ever you ask.
7. This makes me feel that i have been fooled for some reason, that frustration makes me write this breif explaination / what ever you think this is.

Awaiting for your reply to surrender the product to your store.

Suggest your customer care useless replies, not to tell that reliance is not responsible for this, only show have to take care.

Because we see reliance and the suggestions from the sales team to what to buy, not the brand (Sony) of the product.

If so we would have prefered concern products show room not reliance.

Krupakar nt
[protected].