Reliance Digital Tv — 59 channels suspended viewing

enercee

from Kolkata, West Bengal

Address:	700051
Website:	reliancedigitaltv.com

Smart card (Subscriber) no.[protected]
They tempted us with dhamaka offer for rs 1499 for 1 year (Freedom pack). I accepted and paid 1499 on 15.2.18. I could view all the channels.
But after a month from 16.3.18 they stopped 58 channels with message on tv screen "dear customer, channel temporarily unavailable due to technical reasons. Service shall resume shortly." whenever i called on phone ([protected]) they would say next 24 hrs, next 48 hrs etc. Its 12 days since then but no sign of restoring. I sent a mail ([protected]@reliancedigitaltv.com) 7 days back and said "either restore all channels of refund my money." but they are silent. This is a case of cheating.
They gave attractive offer to collect money and then cheat them.

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Comments

shyamdas sinha

from Bengaluru, Karnataka

Hlo reliance
I m shyamdas from Bangalore your big TV is services is very bed, because no chenal available...

Regards
Shyamdas
[protected]
Big TV no[protected]

karthik333

from Bengaluru, Karnataka

Yeah, that's true. None of the premium channels are coming. And their customer support executives are well trained just to dodge customer complaints and mislead them. I dont think calling the customer care is going to be of any use because they are just puppets of the script given by the management. Reliance BigTv company is just taking all o[censored]s on a run. I think the company is heavily burdened with loses. I wonder if anyone has lodged a complaint with consumer court (this website is just a forum, complaining here is not going to solve anybodys problems). If not we should all together file a class action suite. Or we should bring this problem in a blog or media where it catches the attention of the management. Atleast the threat of a law suite and losing company reputation will make them more answerable to the customers.

enercee's [Complaint's author] reply, Apr 14, 2018

You are absolutely right. Now they are telling it will be resumed in 4 days. God only knows how many 4 days they will take. How to teach them a big lesson. Its a fit case to make it viral on social medias. I dont know how to do that. If you can please do.