Reliance Digital — tv under reliance warranty - no resolution provided

Address:

House no A 403, Celebrity Square,, Bidaraguppe Village, Sarjapur Attibele Road, Attibele Hobli,Anekal Taluk, Bengaluru, 562107

[protected] - registered number.
Its more than 15 days two request raised
Req number [protected].
Req number [protected].
Both for the same issue but resolution not provided.
Complain number[protected]
Reliance area service manager says he is incapable to resolve this as the product guys are not supporting.
The tv is just a year old and cover a reliance care warranty, but the reliance guys are not able to give resolution, its more than 20 days.