[Resolved]  Reliance Digital — Uneducated Staff Of Reliance Digital led me pay loads of moey to my bank

Address:

Bangalore, Karnataka

Dear Team, I am writing this because of the sheer ignorance by one of your branches in Bangalore. (Reliance Digital, kammnahalli) The incident: 30th August I visited the store to find out the features and cost of a Mac Book Pro. I had plans of buying it from flipkart because they were cheaper than what I was going to pay at Reliance Digital. Then followed the convincing traits of one of the staff out there and I asked how would the Emi work. He gave me a piece of chit with the entire EMI details. And I finally agreed to buy the product. (Note: informing him that it is going to be in EMI) After I brought that, none of the cashier asked if there was a need for an EMI or cash back or anything. They took my credit card and swipped the entire amount which I was unaware. ( as I knew it's under EMI, they did tell me the entire amount would be swipped at the first place and then converted into an EMI) 2 weeks later I realised that the amount has never been converted and that now I have 2 options - 1. Do an EMI from the bank. 2. Or pay the entire amount at a stretch. I decided to sort out the matter with the merchant (reliance digital) This is what the manager had to say yesterday at my visit. 1. You should have told the cashier. (Please note the communication had to go through between the sales person and the cashier or the cashier had to ask if this was in EMI.) 2. You are just paying a little extra. Today when I called the bank I realised I have to pay them extra of Rs. 11, 679.24 when I am converting that to a 12 months EMI. Whereas Reliance Digital conversion only took me Rs. 3000. I am so upset and disheartened by their behaviour and attitude of how they tackled the situation. I also have a copy of the complaint which I entered in their complain book because I am sure they would tear that off. Please look into the matter as this can happen with the next customer and you would be losing customers in the same way. Also give me a resolution to what can be done. Because there is too much money out there now. Appreciate your time.