[Resolved]  Reliance Digital — Unethical reply from store

Purchased a soundlogic pro from your oberon mall kochi kerala store on 21st of November and after two weeks left side was not working. visited the store for an immediate replacement but they are not ready to help and told me to go and complaint. then mailed several times to escalation team including their ceo BM BADE. But always getting the same reply. My plan is to purchase other brand but they promoted these kind of cheap one and purchased with the assurity of their sales staff now requested for a refund or credit note they are not ready to help only blaming for escalating to the complaint team. invoice number is 000452 and relation ship ID is [protected]. after seeing all these things lost trust in reliance the brand