Reliance Digital — Unresponsiveness to damaged item-Eureka-Forbe vogue since 19/10/2020

Address:

Reliance Digital,Subash road ,Ananthpur-515001

Recently we purchased -Eureka-Forbes vacuum cleaner on 18/10/2020 at Reliance Digital stores, Ananthapur, A.P( [protected]).When we tried to clean our floor at home on the same day just after 15 mts.we got burnt smell.We stopped it immediately and tried to complain the stores but phone not connected.Next day we went to the stores & submitted the item to the stores( person Rajgopal ).They told that they would send it to company & replace within 3 days.We asked so many times but answering same without replacing so far.So we complained to higher authorities of Reliance Digital thru'email address- cshead.[protected]@ril.com.They sent answer ( system generated?) stating to request us to wait for 10 working hrs.(Oct 28, 2020, 5:35 PM)So we waited till now even today when we asked Reliance stores we didn't get proper response( 30/10/2020 at 12.50 PM)If this is the condition of reputed companies like Relince run by famous persons how can we expect India to develop.Really it is very pity