[Resolved]  Reliance Digital — Usha food processor fp 2663, ean#:[protected]

Address:	Sambalpur, Odisha, 768018
Website:	www.ushainternational.com

Dear sir

I wish to complain about ' usha food processor fp 2663, ean#:[protected]"that i purchased on[protected], time 11:53:54 from reliance digital, sambalpur, unit 14, danipalli, sambalpur town, pin-768004.

I am complaining because after several reminders (Phone call to store contact at sambalpur) about the usha food processor that jars are not fitted (Locked) on left side (It was detected in first use after 2 months ie first week of january) so that it is not moving but on right side jars are moving ie motor is functioning well. We are not able to grind the wet spices in this multi purpose machine. We have a philips grinder managing the grinding part last 15 years, very little use of this new food processor. Despite of busy schedule and 10 kilometer away from sambalpur, i managed to handed over this food processor pack to our reliance digital sambalpur dealer on[protected] to check and call to me when it is ready. However they remained silent and very very casual, lethargic and adamant about the complaint. Whenever i call them, they are fooling me by saying today and tomorrow. It raises a question mark that we are civilized or not? I believe that this response is unfair because to run a business customer satisfaction is your priority. Money is not a matter, the kind of deal you are possessing. I would have been happy if i have heard a confirmation line from dealer side only once that do not worry, it will take fifteen days or one month or even more to resolve this problem. Still the food processor pack is lying as before since i handed to the dealer on 22nd february 2017.

I have not received any reply regarding my compliant usha food processor fp 2663, ean#:[protected]"that i purchased on[protected], time 11:53:54 from reliance digital, sambalpur, unit 14, danipalli, sambalpur town, pin-768004. After 4 mails

First mail on date: 05 mar 201711:16 pm
Second mail :date: 06 mar 2017 11:39 am
Third mail: 09 mar 2017 23:36:04
Fourth mail: 14th march 2017.

Finally the output of our conversation with phones and mails is big zero.
I look forward to hearing from you as soon as possible to resolve this problem. If i do not hear from you within 15 days i will file complaints with the appropriate consumer agencies and consider my legal alternatives. I may be contacted at the bottom address and phone number.