[Resolved] Reliance Digital — Water heater of brand "ao smith" 15 liters

vidya1954

from Bengaluru, Karnataka

Address:	Nellore, Andhra Pradesh, 524004
Website:	AO smith water heater

I refer to my previous complaint of the same nature earlier.
Your engineer attended the complaint. The solution for the problem was short lived and we are again facing the same problem

I purchased a water heater of brand "ao smith" 15 liters wide relationship id[protected], from reliance digital, nellore andhra pradesh on 27.12.2016. The same was installed after a gap of ten days.

My problem is, some foul/very bad smell in the water coming through the water heater. The engineer who visited last time after receipt of the complaint, pumped off the entire water in the heater. Since we are using cold water in hot summer, we did not observe the smell for some time. Two days back again we noticed the foul smell in running water from heater. You depute your engineer with instructions to open the heater and try to find out the actual reason.

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Jul 26, 2017

Complaint marked as Resolved

Reliance Digital customer support has been notified about the posted complaint.

Verified Support

Jun 19, 2017

Reliance Digital Customer Care's response Dear Valued Customer,

We regret for the inconvenience caused. Our team will contact you and provide a resolution at the earliest.

At Your Service,
Reliance Digital

Verified Support

Jun 20, 2017

Reliance Digital Customer Care's response Dear Valued Customer,

Your complaint is in process and here is the complaint number[protected] for future reference.

At Your Service,
Reliance Digital

Jun 26, 2017

Updated by vidya1954 The technician attended the complaint but after service of the heater the smell is not observed but now the heater is not getting heated. Only slight heat can be seen even after switch for more than half an hour