[Resolved] Reliance Digital — worst service / worst company

ankt15

from New Delhi, Delhi

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

We have registered a complaint on 28th March 2019 for carrier AC servicing. Now its almost a month have passed and we haven't received any response from the concerns. And when i called customer care today, they said call ([protected]) has been closed and they opened a new call on 13th April19.

Can anyone take this up and provide the resolution!!!

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Jun 7, 2019

Complaint marked as Resolved

No one has visited to check the AC. I dont know how it has been marked as resolved. I am still chasing by calling daily to Reliance team..but still no resolution provided. And they are in hurry to mark the complain resolved. If you are not able to provide the service then refund the money back.

Reliance Digital customer support has been notified about the posted complaint.

Verified Support

Apr 27, 2019

Reliance Digital Customer Care's response Hi,
We regret the inconvenience caused. We have forwarded your complaint to the concerned team and they will soon get back to you.

Apr 27, 2019

Updated by ankt15 Yesterday (26th April19) technician BHOLA ([protected]) visited, checked the AC and said it cannot be repaired here, it need to be send to the service center.
Same time i called the pickup person IMRAN ([protected]), he said i can't picked today.

today (27th April19) again...i called many times to the concerned team...no one picked the call

Dinesh - [protected] (Lead)
Imran - [protected] (pick up person)
Bhola - [protected]

IS THIS THE WAY Reliance PROVIDE SERVICES TO THE CUSTOMER ??

I think now i have to wait a month more to pick the AC and a month to repair??
And a month more for the installation? right ??

Verified Support

Apr 28, 2019

Reliance Digital Customer Care's response Hi,
Your complaint has been registered with us and here is the complaint number[protected] for future reference.

May 02, 2019

Updated by ankt15 When the issue will get rectified??

Complain Number: [protected]

May 10, 2019

Updated by ankt15 AC works for 4days only after repair.
Now its auto getting switched off and a RED light start blinking.

Jun 07, 2019

Updated by ankt15 No one visited to check the AC then how/why the complain has been resolved??