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[Resolved]  Reliance Digital — wrong product delivered and no resolution

This is to inform that i purchased split inverter ac from infinity mall store, malad west, vide your invoice no. Xxxxx dt. 28.05.2019. Full payment done upfront at your store by credit card for rs. Xxxxxx

I was shocked to see a altogether different model than what i had chose, approved and paid for.

No solution even after 7 days...

All calls to the store went to deaf ears and all. We got is assurance that too fake.

Booked x ac, paid for it and got delivered a wrong product, their team accepted the mistake bit are unable to replace with right product as they r awaiting clearance from their superior, who is not responding them since last wednesday.

Stuck with this digital. Store of reliance with no idea what exactly will happen.

Tweeted and sent mail... Still no one is responding.
Complaint marked as Resolved 2019-07-03 02:31:54

Complaint Status

[Jun 02, 2019] Reliance Digital customer support has been notified about the posted complaint.
Verified Support
Reliance Digital Customer Care's response Jun 02, 2019
That is not the experience we would want our customers to have. Please call us on our toll-free number[protected]. You can also find out other touch points using this link: Thank you.
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    Reliance Digital Address
    3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai, Maharashtra, India - 400002