[Resolved]  Reliance Digital — wrong product delivered

Address:Hyderabad, Telangana, 500029

I had selected samsung fully automatic wobble washing machine & sales man confirmed the same however when they shipped the product it was a 2 years old fuzzy logic model. This is unacceptable and i was asked to provide pictures of the same and the secunderabad branch is really poor in customer service as they are delaying the replacement as agreed. They are now waiting for email approval and the manager is on leave. Need to get this resolved.
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Jun 16, 2019
Complaint marked as Resolved 
Reliance Digital customer support has been notified about the posted complaint.
Verified Support
May 14, 2019
Reliance Digital Customer Care's response
Hi,

That is not the experience we would want our customers to have. Please call us on our toll-free number[protected]. You can also find out other touch points using this link: https://bit.ly/2XbzWVB. Thank you.
May 14, 2019
Updated by Kawsingh
I have been calling the Secunderabad branch every 2 hours but I don’t get any status update
Complaint comments 

Comments

I have been calling every 2 hours to the branch but I don’t get a status update
Hello sir,
i am dillar your reconnect ac.
My 2 customer reconnect ac complaint not resolve your customer care.
Please very soo resolve my customer reconnect ac problem.
Complaint no.
1.[protected]
2.[protected]

thank you

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