Reliance Fresh — amount deducted twice. no refund yet

Address:Reliance Fresh, Kokane Chowk, Pimple Saudagar, Pune, Maharashtra, 411027

I made a transaction at reliance fresh via debit card but due to some technical issue, transaction failed. And i was asked to swipe the card again and was told by the billing staff that the money would be refunded since amount got deducted twice from my account
It's been over a month and i have not yet got the refund.

Amt:394
Txn date:5th dec 19
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In Thevara, kochi kerala . Relaince super market i asked some doubts they will treat me as begger. Really i hurt ., His name was Blassan., Pls take action against him., My phone number is [protected]
On purchase of vegetables, my payment of Rs.282.31 deducted from paytm but due to server down bill was not generated and suruchi reliance fresh, ashoknagar, Ahmedabad has not provided me the vegetables. They assured me to deliver free the same at my home on generation of bill. Still the delivery is pending though bill is generated.
Harsha Parekh's reply, Feb 6, 2020
On purchase of vegetables, my payment of Rs.282.31 deducted from paytm but due to server down bill was not generated and suruchi reliance fresh, ashoknagar, Ahmedabad has not provided me the vegetables. They assured me to deliver free the same at my home on generation of bill. Still the delivery is pending though bill is generated.
Harsha Parekh's reply, Feb 6, 2020
Paid Rs. 282.31 to RelianceFresh Suruchi 2211 on Feb 6, 2020 10:16:34 with Ref: 28744506090. For more details, visit https://p-y.tm/tGA-vyw
My name is Chaitanya Kulkarni.I made a purchase of Rs. 885/- in Reliance Fresh outlet located at Erandavane Pune by swiping HDFC card number ending with 1573, the transaction reference is[protected]. There seemed to be some issue with their swiping machine and sales lady swiped my card again. This time, money got deducted, but she told me that bill was not generated and refused to allow me to take the goods. She informed that since bill was not generated, my money would be refunded within 48 hours. However, it has been three days and there is no sign of refund. Please take strict action against them. My phone number is [protected]

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