[Resolved]  Reliance Fresh — Bad Experience

sir, I am a regular customer o[censored]r store with card bearing No.[protected] it is submit that after taking sample rice i have purchased 400 Kgs of Ratna Gold Rice from ur store and the first bag of rice is of the same of which i took sample, but the second rice bag which was opened the rice is of inferior quality after coking the rice is not good. regarding this i personally went to the store on Dt.[protected] and informed the manager Mr.Ramesh regarding the difficulty facing by me he has promised that he will exchange the rice on the next day by 12.00 noon but unfortunately he didn't turned up i called him at 8.00 PM on[protected] and enquired about my issue he said he has spoken to the manager of Ratna Gold regarding the issue and he said that the manager of ratna gold will call me on[protected] at 10.00 AM and he will solve the problem. believing his words i have waited till 12.30 at my residence but no body turned up and from 12.30 to 8.00PM i tried to speak to Mr.Ramesh, NO. [protected] i called him nearly 35 times till 8.00 P.M he has not responded to my calls and switch off his moblie at 8.05 PM in this regard i once again went to the reliance store to know the status of my request but my effort gone vain no responsible person was available. i feel very sorry to bring such negligence towards the costumer from such a big establishment with a great anticipation this things will not repeat in future RK Murthy. [protected]