Reliance Fresh — bad quality jaggery & security personnel misbehaviour

Address:

Idukki, Kerala, 685584

I bought two kilograms of jaggery from reliance fresh store (Pulimoottil roy rojers tower, muvattupuzha-punalur road, thodupuzha, kerala 685584) within weeks. When i opened the packet i found that the jaggery is damaged and jaggery mold formed that grow on jaggery and mild smell is coming out from the packet. Manufacturing date of that packet on 2018 march and expiry date on 29 august 2018. Unfortunately i lost my bill. Yesterday (18.06.2018) approximate 9 pm when i went to the store, one security personnel standing there, he ask the details and i explained the details and requested to return the package. The store manager is out of station.. One assistant billing personal ask me the details and refused to take it return back. That’s no problem, i lost my money.. The product damaged within the expiry date… when i further argue what i do???. The security personal (I think his name is mr. Tomy) take the roll & he literally misbehaved me (Please check your cctv visuals). What is the proof of a purchase?. Iam helplessness.. And the security personal publically dishonest me. I shop from reliance stores at least twice in amonth (Please check my phone no is [protected] /old reliance one card no is : [protected]) and this is the first time i'm disappointed with your products & for the last 9 years from your store i had no such issue.. But one fool is enough for me a lifetime!. Painfully i inform that, all of the current and future shopping discontinue from your store.
Warm regards
Sanalkumar -[protected]