Reliance Fresh — cheating in weighment

Address:

Pune, Maharashtra, 412207

We are regular customers at Reliance Fresh, Wagholi since we came to reside at IVY ESTATE, Wagholi. On Saturday when we went to buy at Reliance Fresh, my wife noticed that weight of two peer fruits is shown as 405 gms which she believed was not possible. When the fruits were weighed in another weighing machine at the billing counter, the weight showed as 345 gms only. The manager explained that this weight difference could be due to the ceiling fan running! What to say about the manager's level of IQ or arrogance! Amount of Rs 12 was refunded in cash. The relevant invoice is attached with the said item circled.

The complaint is - How can two different weighing machines in the same location show different weights? Are the weighing machines not calibrated regularly? How is the inventory of such items reconciled? This can lead to corrupt practices if not properly checked? Are these not checked in random by Reliance authorities?

Second aspect is that customers are being cheated. Customers do not expect such weigh differences from reputed brands like Reliance Fresh. So if the customers pay more for lower quantity, this tantamounts to cheating and what else? This will drastically affect the sales of the outlet if customers drop off.