Reliance Fresh — Excess amount debited from my debit/credit card

Address:

Raigad, Maharashtra, 410206

I had visited your belapur store on 11.12.2016 where a invoice entry of rs. 2342.59 was made. On swiping my credit and debit card, some error message appeared. The person at the counter tried 4 times to get the payment, but due to some network issue, it did not went through and the invoice was not generated. Later i found that the amount (2342.59 x 4) has been debited to my credit / debit card.
I again visited your store on 15.12.2016 to raise a complain wherein i met mr dada patil. He logged a complain in the system with log no. 4966910. From that day i have been following up with him but with no result. Everyday a new problem is told to me but the matter is still not getting resolved and my amount is not being refunded.

I am writing this mail to understand the process of refund and the time it will take as almost rs. 10k is stuck at your company.

Waiting for a quick resolution.

Details of my card transaction
4032 xxxx xxxx 3366 - rs. 2342.59 (3 times) credit card
4601 xxxx xxxx 4408 - rs. 2343.59 (1 time) debit card