Reliance Fresh — Fraud Service and not giving me refund been more than a month

Address:

Velayiambalam Kollam Kerala Pincode-691012

I have bought some groceries on 18/09/2021 via UPI .The UPI transaction failed two times.They told me the refund will be processed within 4 days and no need to be afraid. But its been more than a month the worst expereince from reliance store, Vellayitambalam Kollam Kerala.

Why Reliance is so money hungry and Scamming customers money. Please people be aware of reliance petty action before your money gets stolen from them . I lost 363 Rs two times and staff and customer care dont care about it