Reliance Fresh — google pay transaction success but failed in reliance fresh end

Address:

Manikonda, Hyderabad, Telangana, 500089

I have done a transaction using google pay for rupees 522.18 at reliance fresh outlet on 19th oct 2019. The transaction is successful on google pay app (Money debited also), but the service person told its not received. So i payed using my debit card. Its been morethan 20days still reliance fresh give any confirmation on the payment to google pay. So could not received at amount yet.