Reliance Fresh — No lost & Found policy

Address:

Reliance Fresh Thevara Ernakulam

I visited Reliance Fresh at Thevara, Ernakulam on 6 Oct around 6.15-7.00 pm and I managed to misplace my Garmin wrist watch there while buying groceries. I realised this within next 15-20 min and returned to track my wrist watch there. The wrist watch was getting synced with my phone and I notified this to the security and asked him to help me to find it, but he didn't help me and did not offer any help or announce or let me know about their lost and found policy. So, I went back with my husband to the store, the wrist watch was still syncing with my phone but both security person and the manager were very reluctant in telling me about their lost and found policy or getting my loss announced. On my repeated requests and telling them that my phone is connected to GPS of wrist watch, the security person took the wrist watch out from his pocket and handed it to me. I could have complained to the police regarding the misbehaviour of your employees but I decided to let go. However I urge the higher management to take a note of this total lack of integrity and no protocol regarding lost & found policy which was supposed to be enforced to help me. Also that I am a Non Malayalm speaking person, a degree of racial and regional discrimination was also displayed by both the employees and I urge the management to sensitize their employees in behaving in a secular and appropriate manner and not get a bad name to the Brand.