Reliance Fresh — physical molestation and verbal threatening statement to me by reliance fresh employee

Address:

Sector 04, Gurugram, Gurgaon, Haryana, 122001

Dear customer care head/coo of reliance fresh,

My name is pushkar, one of your regular customer to reliance fresh, sector 04.
I would like register very serious complain here. One of your employee, mr. Sudhir has insulted deliberately on using bio-degradable packets for vegetables.
I even asked him, it will be taken care of. Despite of this statement, he started yelling/shouting on me.
When i demanded your customer service head's contact number to speak with, from one your employee sumit, he came there and threatened directly to me stating "he is liable not to do anything to me since he is an employee of reliance fresh, else he could harm me physically."
Similar instance of physical violation was got register on last week if april 2019, where in he forced me to take damaged coconut. When i denied he again shouted on me. When i wanted to complain with your employee sumit, he came there and pushed me. Are your employees allowed to be physical with reliance's customer. Same was written, registered in complain/grievances book kept at store.
I really do not know what has happened about that complain.
As spoken with you, let me remind i need concrete resolution, not just haywire statement.