Reliance Fresh — Reliance card redemption formality not carried out at your outlet

Address:

Indore, Madhya Pradesh

I was having my reliance card of soft paper as given by you. When i received a hard card the bonus points not transferred to it from the soft one. When I received messages on my mobile about my bonus points equivalent to Rs. 160.00 I went to the store manager for the same ( Reliance fresh at Scheme 54, Vijay Nagar, Indore ) on 08.02.2014.
I was first told to contact over the toll free number, when i try to dial the same from my mobile, i was told that it can only be dialled from land line.
As you know now a days how many persons are having land line as you are one of the player in this field.
As loosing interest i handed over both of my cards to the store manager and vowed not to visit your any type of shop ever. I am also working with multinational and we serve our customer with a different attitude. Hope you will also initiate the same and will some behavioural training for your staff.

I only told your manager that just like one satisfied customer bring 1000 customer one unsatisfied customer can take away same amount of customer.


With best regards

Sudeep Chowdhury
Mobile : [protected]
Mail : [protected]@yahoo.co.in