Reliance General Insurance — Bike Insurance - I haven't received the claim amount

Address:

680002

Dear Sir/ Madam,

I had met with accident in the second week of April 2017 and given my bike for repair on the same day.
Next surveyor came and did all the necessary inspection for the work to start.

By April 2017 all the work completed and bill was produced to reliance general insurance.

I have been waiting still now for the money to be credited to my account.
I have called them many time and got response that there is system error.
They said amount shall be credited to my account by 12th June 2017.

And these people are also not sure whether it will be credited or not.

They don't know what is the amount need to be credited also.

So let me know what actually going on in my insurance policy.

My Policy Number : [protected]
Contacted Person: Surveyor: Mr. Sooraj(Trichur)
Surveyor Head : Mr. Sujith Chacko (Ernakulam)
Sales Person : Mr. Umesh (Ernakulam)

Please contact me by [protected]
Email: [protected]@gmail.com