[Resolved]  Reliance General Insurance — Claim not paid

Please refer to insurance # RGI[protected]-2012 for my mother Mrs. Usha Gopalakrishnan. She travelled to Canada and had some medical issues and paid herself for treatment. Every time when we contacted the isurance company, they said, to go ahead for treatment, make payment and finally once she return to India, Reliance will reimburse the amount in one time. Once she returned to India, submitted the receipts. Then the insurance company is denying to pay the amount. They are asking us to tell the doctor who treated her to contact Reliance office in India to pay the money back to patient. This seems to be cheating and this company is looting money from public. Do they think that Doctors in Canada are sitting here with out job, calling insurance companies to make sure the patients are being reimbursed? It is shame for us in other countries. Also, to make aware public that this company will never help travellers who use their insurance. Its looting and rip people. I request you to take necessary action to get the reimbursement as early as possible. You may contact me at srg.[protected]@gmail.com