Reliance General Insurance — Rejection of claim

Website:

www.reliancegeneral.co.in/Insurance/Home.aspx

I met with an accident on my motorbike, which crippled me for about 2 months with multiple fractures to my arm and leg. 3 surgeries were performed at different times over a period of 2 months. I was in pain and agony from fractures and surgeries for the first month and I was in and out of hospitals in the first two months. I am bedridden even now, unable to independently do anything. I was not in a position to do anything myself, need the assistance of others for at least the next 3 months according to doctors.

Immediately after the accident, me and my family's sole concern was my personal health. The motorcycle was taken from the accident spot after about a week even when I was in hospital. This was arranged by some of my family members to be taken to a workshop through a mechanic. Since my only concern was my personal recovery from multiple fractures, I could not locate the details of the insurance and make a claim. Nevertheless I did this as soon as I was able to do. I mentioned my health condition to the call center and surveyor.

Reliance send a letter rejecting claim as the accident was not intimated immediately. They expect me to call them up when I was battling with my life! Like all insurance companies, Reliance tries to reject the claim as the standard practice of all insurance companies not to pay customers. All consumers must know that their sole concern is to find some flimsy issues.

Their officers have completely ignored my health condition and gone only based on standard practices, which is not acceptable.

I would strongly recommend to any potential Reliance Insurance customer not to enter in to any deal with this company.