Reliance Gsm — Dedauction of Complete Balance and Unresponsive customer care The most wrost service provider in country.

Address:

Khordha, Odisha

Hello, My name is Basundara Jena and my reliance gsm mobile is [protected].Before describe my issues i would like to say that day by day its very painful, irritating, and creating harrasment by using reliance pathetic service.As other operators it has no advance technology to handle customer issues. They still have same traditional customer service and irresponsible customer care excutive. Now i am telling my issues that on 31st aug 2015 i have recharged my account with rs 9 by dialing *129# and i got 100 mb 3g data balance. And after that i have rs 40.77 main balance left in my account. I am using data balance over 90 percentage on that day with in 2 hrs and there still 9-10 mb data balance then i deactivate data of reliance and switching to vodafone and activated data by vodafone sim and used it as my phone has dual sim and i have 2g data in vodafone sim. After some hrs passed when i called some one through reliance which is in Sim 1 slot. Calls got disconnected by saying you have insufficient balance. When i check balance there is only 0.07 main balance left in my account. I got shocked and could not understand What the hell. Then i suddenly call to customer care but there is no answer and call get disconnected automatically. I also telling you that this is not the first time my balance got dedaucted like this. Before this many times my balance got dedaucted after stop using gprs and there was still left some data balance left more than 30mb.I know that if i used all data balance then my main balance also get dedaucted without any intimation after exhausted my data balance. But every time my whole main balance was dedaucted but i did not take this issues seriously as there was no high balance in account like this time. After this issues happened its now do or die moment. Only conclusion revealed that if you want to use data in reliance sim then you have stop using voice calling or don't keep main balance. If you want to keep main balance for voice calling then you probably not use data service in same reliance gsm sim. Tell me Reliance whati will do. You are really thiefs and put a trick in your system like this to consume all whole main balance even after no use of data balance. You are the most wrost service provider. Besides that now Trai mandates a regulation for all the telcos that in mean time o[censored]sing data by custoner, company should have to intimate by sms telking how much data left in account and also comapany has no rights to dedauct main balance after exhausted of Whole data balance. In this case vodafone has customer friendly and they don't dedaucted main balance after exhausted of Data balance and also deactivate data service by sending a sms. Therefore i request to the concerned authority of Reliance that kindly refund all my balances and take appropriate action to deal with this issues imideately. Otherwise i have decided that i will switch my Operator of Choice to another very soon.