Reliance India Mobile — recharge credit not received

Address:Patna, Bihar

i recharge my mobile no.[protected], on 3rd of march by net banking (kotak mahindra bank)Rs-30/money has deducted from my bank account. but only sms recived on my mobile that -your account has recharge with Rs-30/ not recived the balance, many time calling customer care since that day but no result.
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Dear Customer,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications
Dear Customer,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications
still i have not got the balance back, and i am not staying with my phone now you can write me only to my male ([protected]@gmail.com)i am abroad now.
HOW LONG IT WILL TAKE TO GET MY BALANCE ????

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