Reliance Industries — issue of duplicate share certificates

Address:

236 hudco colony, Neemuch, Madhya Pradesh, 458441

I am holding 160 equity shares in relaince industries limited in the name of kusum ramani. The company informed abt the process for issue of duplicate share certificates but in the f. I. R the police havent given the diary number. For this issue i have mailed the company that will this impact the issue of dupli while other documents are as required including indemnity and affidavits. No replies from them yet.
Also i wanted to ask them that would duplicates be in demat format.