Reliance Industries — Reconnect Water Geyser not working from 1 month

Address:

411039

Dear Sir,
As per above mentioned subject I purchased Reconnect Water Geyser from Reliance Digital Kokane Chowk Rahatni on 21/12/2016 and it having 2 years warranty. Now it is not working from 1 month I have not get service from Reliance Retail. Customer care persons cheated me by telling me your complaint will resolve in next 48 hours. I have called Customer care for min. 50 times, but the answer was same. One time technician Mr. Nitin ( Contact No. [protected]) come to check my product but he said that as per my team leader instruction we repaired your product on paid basis as your complaint is not under warranty.Then I speak with your Customer care and your customer care Executive Mr. Digvijay tell me your problem will solve before 27/03/2017 3:00Pm. But no call or message received from Mr. Digvijay. He give me false commitment. Hence I take this product to Reliance Digital Kokane Chowk Rahatni for give it return, but the shop is closed and shifted at another location that time I also call to customer care but customer care tell me to wait for 10 minutes we will call you I have wait there for 3 hiurs but no call received till date. Now I will like to go for consumer forum for mental harassment from Reliance Retail Ltd.