[Resolved] Reliance Jewels — Damage of Diamond Ring

Goldy Kaur

from Chandigarh, Chandigarh

Address:

Chandigarh, Chandigarh

I have purchased diamond ring of following description: Article code: 48-D2738 Description: 18K-S-RING LADIES Price: Rs. 41573.47 Date of Purchase:[protected] One diamond was stripped off from the ring on dared[protected] and I have made a complaint to Reliace Jewels at SCO 123-124, Sector 17 C, Chandigarh. But they did not replaced or repaired it. On dated[protected] another diamond was stripped off, thus total 2 diamond lost out of 6 due to poor attachment of diamond in the ring. I suspect further it will happen and there will be total loss of value of the ring. I therefore request to either change the ring or repair the ring with new diamonds free of cost.

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Aug 14, 2020

Complaint marked as Resolved

Reliance Jewels customer support has been notified about the posted complaint.

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Comments

nitinlj

from Nashik, Maharashtra

I had a similar bad experience with Reliance Jewels recently.
I purchased a precious diamond ring for my mother on 3-Jan-15. Within 3 days o[censored]sing (regular routine and no exceptional workload), 2 diamonds went missing. After reporting to Reliance Jewels, Nasik on 7-Jan-15, they informed that they would send it for quality check and assured that as we had reported the problem within 7 days of purchase, we would get a free repair and replacement for diamonds post the formality of QC check. But after 15 days of follow-up we were informed that the QC report says the ring was hammered. When its a genuine case of poor workmanship towards diamond installation, Reliance Jewels is trying to put the blame on the customer who believed in the Brand, the quality of its the products and their Customer Service.
But after the bitter experience my impression of Reliance Jewels is toiled.
Can anything be done to avoid my loss?

Reliance Jewels Customer Care

from Bengaluru, Karnataka

Verified Support

This complaint has been resolved successfully and in time. Please feel free to send us an email at Customercare.[protected]@zmail.ril.com in case of absolutely any queries.

Regards,
Team Reliance Jewels

Reliance Jewels Customer Care

from Bengaluru, Karnataka

Verified Support

Reliance Jewels Customer Care

from Bengaluru, Karnataka

Verified Support

Hi Goldy Kaur,

Multiple attempts have been made to reach out to you via the contact details provided at the time of order. We're more than happy to provide the right resolution. We look forward to hearing from you.

Please feel free to send us an email at Customercare.[protected]@zmail.ril.com with your contact details for us to get in touch with you or visit us at the showroom. Thank you!

Regards,
Team Reliance Jewels