Reliance Jewels — golden steps jewellery purchase scheme

Address:

Varanasi, Uttar Pradesh, 221010

Dear team,

My name is parikshit chawla and i am associate with your jewelry products from last 4 years or more. Me and my family member contains high trust value about your product and services, employee of your store at varanasi[uttar pradesh] location gives me ample of reason to stay connected with you all for all my small and big needs and they are really good professionals who are customer focused. I had often taken gold for my needs which u all can get confirmed from your respective store at varanasi, i had taken benefit of monthly scheme also in past which give me good reason to be connected with you all and i found my niche in such kind of schemes but it give me immense pain to share that i had a very bad experience in concern to your policies framework which you all have framed for customer and i am in deep regret that i am writing the complaint for a company that i believe only deliver excellence.

Last year[06-nov-17] i had taken one monthly scheme in the name of my wife mrs deepika singh, scheme account no gs0023614, customer id cus0527077. I had paid all the installments in or before time and was waiting for good time to make the purchase but unfortunately due to some medical issues in my family i had opted to withdraw the cash from this scheme. My wife visited few week ago and tried to placed her request at hazratgang store lucknow, they simply denied that you will not get any money back you have to do the purchasing when she brought the same into my notice so along with her i also visited on 10-feb-18 to your hazratganj store to make the request for the same but at my first attempt they all simply denied but when i forced and insisted for the same they got ready and told me the all formalities. Finally today i got my principal mount in my account too.

A big question which comes in my mind is this how it could be possible that such a big company who is using the funds of customer are not giving single penny as interest to their customer who had successfully completed all installments. I can't digest this fact how and on which grounds you all have not paid the interest on my savings.

If any person is paying you monthly installments it is clear that either he/she has taken loan orelse he/she is doing his/her savings.in case of any saving we do we are eligible for the interest as it is in its pedigree and any other peer products in our economy also do the same.

I will request you to please do the immediate change in your polices and credit my account with my interest which has been seized by you all. If such kind of policies persist in future it will force me to move my love and affection from hefty company to some local players because such kind of practice will suite them and their unfair practice will nowhere harm my emotions, trust and views.

Regards
Parikshit chawla