Reliance Jio Infocomm — jddd 399 plan not activated | |||||
I have Subscribed to Jio 399 Plan which provides unlimited data via State Bank of India net banking. Twenty hours have passed since my payment has been made, however, the plan is yet to be activated for my mobile number. The same problem had occurred before in the month of April-2017, when i tired to subscribe to the Jio Dhana Dhan Summer offer from the same bank account. However, the benefit was provided to my mobile number and even after complaining to Jio helpline and continuous follow up for numerous weeks, neither was the benefit given nor the money was refunded. I hope the same does not happen again and request the issue at hand to be resolved at earliest. I would sincerely hope the benefit of Rs. 399 gets provided to my mobile number at the earliest Was this information helpful? | |||||
|
Reliance Jio Infocomm customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
mobile no. [protected]
Payment Transaction /Reference ID (Usually starts with ‘BR’):[protected]/1820
Recharge Amount:399
Date & Time of Recharge:05.05.2018, 9.30pm
Recharge done through (Jio.com, MyJio, JioMoney, etc.): icici net banking
Payment Mode (Example: JioMoney/Credit Card/Debit Card/ Net Banking):icici net banking
Name of the Bank (Example; HDFC, SBI):icici net banking
Payment Transaction /Reference ID (Usually starts with ‘BR’):[protected]/1820
Recharge Amount:399
Date & Time of Recharge:05.05.2018, 9.30pm
Recharge done through (Jio.com, MyJio, JioMoney, etc.): icici net banking
Payment Mode (Example: JioMoney/Credit Card/Debit Card/ Net Banking):icici net banking
Name of the Bank (Example; HDFC, SBI):icici net banking
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
6%
Complaints
6546
Pending
0
Resolved
365
+91 96 8555 5532
Jio Office, 33, Manak Chowk Main Rd, Manak Chowk, Ratlam, Madhya Pradesh, India - 457001
Dear Customer,
Thank you for contacting Jio.
We understand that you are unable to view the recharge on MyJio app.
If you have an existing plan active on your account, then any recharge done is queued. The queued recharge will get activated only after the current plan expires. In this case, the queued recharge can be checked on your account statement under ‘Upcoming plan’ section. Account statement can be downloaded from MyJio app.
If the recharge is not visible under MyJio home screen as well as in the account statement, we request you to check your bank account / eWallet for refund status as refund is initiated for most of the failed recharge cases. You may also contact your bank/eWallet for checking the refund status. In case the money isn’t refunded, please reply to this email with the following details:
Payment Transaction /Reference ID (Usually starts with ‘BR’):
Recharge Amount:
Date & Time of Recharge:
Recharge done through (Jio.com, MyJio, JioMoney, etc.):
Payment Mode (Example: JioMoney/Credit Card/Debit Card/ Net Banking):
Name of the Bank (Example; HDFC, SBI):
If you need further help/support, you can call us on 199 from your Jio number or[protected] from any other number (toll free) or write to [protected]@jio.com
Thank you,
Team Jio.