Reliance Jio Infocomm — jio number tapped

I had a jio number for just eight months and kept having problems with the connection regularly during this time. The connection used to just disappear for 12-24 hours. Initially jio customer care said that something was wrong with my phone and it wasn't compatible with jio. When i told them that the phone was bought from jio store, they made some other excuse. Eventually i realized that the number was tapped and filed a police complaint and ported the number out to airtel.
When i complained to jio, they simply refused to act. Then i sent an email to email id of mukesh ambani which is mukesh. [protected]@ril.com.
Some very young person called me and said jio had nothing to do with this matter. This man was not able to reply to a simple question of mine - is your transmission analog or digital??
Quality of jio is very poor and it is just a waste to buy this half baked product which is clearly set up in a big hurry with no preparation.