Reliance Jio Infocomm — jio recharge successful but services not activated

I had recharged my jio number for the 399 rs plan
(349 with 50 rs voucher) on 28th of sep 2019, well in advance before the due time. I did not receive any sms from jio confirming the recharge but it shows my recharge was successful. I had paid through net banking. I am unable to make any outgoing calls in spite of recharging it well in advance. Please resolve immediately.

My jio number:- [protected]
Mode of payment: through myjio app and icici netbanking.
Amount : 349 rs (399 plan - 50 voucher)