[Resolved] Reliance Jio Infocomm — jio recharge using phonepe app | |||||
My first email to phonepe: — My recharge to jio number was not successful. I went to the site and paid using phonepe: the amount deducted from my account but i didn't receive a confirmation for successful recharge. Transaction id : icif77f23e2da0d434ea0c6d81ecc2c129c — Then i received reply from phonepe customer support. Hi gautam, Greetings from phonepe! Ticket id: 2149910. Transaction id: icif77f23e2da0d434ea0c6d81ecc2c129c. We apologize for the inconvenience caused. The transaction is successful & the amount of rs 399 has been successfully transferred to the beneficiary's bank account. We request you to check the beneficiary's bank account statement with reference to the utr number:[protected] to confirm the credit. For any assistance, please feel free to reach out to us. Regards, Phonepe. — Then i contacted reliance jio support many times using calls and emails and here is the reply from them. Dear mr. Saini, Thank you for your enquiry with regards to the recharge of rs. 399/- and sharing the details. As per system check, and the details provided i am not able to trace the any recharge on your jio account performed between 16th to 17th september 2017. I would request you to contact the payment source for the clarification in case declined. Also can claim for the refund if the amount was deducted from the account. For further assistance feel free to write to us at [protected]@jio.com Thank you Prashant hirve Team jio — original message — From: [protected]@yahoo.co.in Date: 09/23/2017 02:11 pm To: [protected]@jio.com Subject: re: fw: my last recharge was not successful - [protected] [#10149740] My concern is about recharge of 399.00 rs done on 16 sep. My details are Date of birth:[protected] Alternate contact number: [protected] Father's name: vijay kumar Last 4 digits of your proof of identity/proof of address: that should be aadhar card: last digits: 0253 Thanks, Gautam — I am fed up of the bounce back from both the companies. My money is gone and no one is going to provide me the correct solution. Neither of the company is going to take this as an issue and provide me the refund or recharge my number with the proper amount. Some action needs to be taken against both the companies. I have all the email discussion from both the companies. Gautam saini [protected] [protected]@yahoo.co.in Was this information helpful? | |||||
Oct 12, 2017 Complaint marked as Resolved PhonePe has credited by balance back to my account.
But they took 1 month to figure out the resolution. Reliance Jio Infocomm customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
Very danger problem have third class jio app pls shutdown or close remove your app from play store.it not working and money deducted from bank account but recharge not done yet .no one can get responsibility not jio or bank .no customer satisfaction for their money and no one help to us.Pls refund my money.
My mobile no[protected]
Transaction id - ICIac93ac2a2f[protected]cdc04eb8e1386
My mobile no[protected]
Transaction id - ICIac93ac2a2f[protected]cdc04eb8e1386
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+91 96 8555 5532
Jio Office, 33, Manak Chowk Main Rd, Manak Chowk, Ratlam, Madhya Pradesh, India - 457001
Location Vencode(TVM, Vattapara, Vencode) Pin 695028