Reliance Jio Infocomm Limited — recharge issue

Sir,
I tried to recharge my jio number [protected] with rs.399 through jio app on 24january 2018, but payment through phonepe upi transaction money was sent to [protected]@icici and recharge was not successful but money deducted from my account. I called several times to jio helpline but they don't give any satisfied reply.
So, please refund my money back to my account
Date-11january 01 :08 pm
Mob no [protected]
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