[Resolved] Reliance Jio Infocomm Limited — Reg jio4gvoice offline problem
Maharashtra, India, India
Abhishek Mishra (SHUBH)
Greetings of the day!!
I have purchased jiofi model no - jmr 520 on 15th sept from reliance digital phoenix mall lucknow. Sim got activated on 18th sept and jio4gvoice application is working properly but suddenly on 20th sept when i checked my cellphone it start showing offline. Afterwards i have tried everything reinstalling the app, configuring the device on others smartphone but it now always shows offline. I am attaching the recorded video of the whole process and the message it is showing to better understand the problem along with device details & device photo.
One more thing i have to share i have tested my sim on two different jiofi devices apart from my device.
1. When i tested my sim with old jiofi model (Without display) the same problem gets resolved and jio4gvoice is showing online.
2. When i tested my sim with new jiofi jmr 520 model (Another one of my friend) the same problem continues and jio4gvoice is showing offline.
Hoping for a early reply with some solution as i am not able to make calls.
My jio number - [protected]
Alternate contact no - [protected]
Complaint marked as Resolved Oct 1, 2016
Company have updated the firmware of the device through online update . You can check it at Router Front page(192.168.15.1) Firmware Creation Date - 21/Sept/2016. For those whose devices are still on old firmware (march 2016) keep your device powered on as much as possible bcz they are updating the device firmware from their end only.
Router Page Screenshot after firmware update - https://drive.google.com/open?id=0B-Y5WICEQhF3eFd0ZUd1QkxMc0k
I have also mailed my issues on these emails - [email protected], [email protected], [email protected]
From company part till now i haven't received any response but my firmware is updated 29/Sept/2016 at around 12:45 PM.
Hope your issues will be resolved soon.
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