Reliance Jio Infocomm — Neither recharge done online for money refunded: [protected]

Address:

Ahmedabad, Gujarat, 380005

Complaint by :wing commander r lakhanpal (Indian air force, retd) mb: [protected], [protected], [protected]@gmail.com

It is with profound anguish that i report gross misdemeanour on part of jio - the organization which had promised high professional standards.

1. On 30th march 2007 i had applied for registration plus initial recharge of rs 149/- for mb [protected]. Accordingly rs 249/- was paid via sbi netbanking

(30-mar-2017) to transfer
Inb reliance jio infocom bill_rejioi payments
Isbi[protected]igabaxgrk8 transfer 249/-

From my sbi a/c [protected]. But no recharge or registration done.

2. On 07 april 2017 i applied for online recharge for rs 303/-
Vide inb reliance jio infocom bill_rejioi payments
Isbi[protected]igabcezfx9 transfer 303.00

Once again no recharge done neither amount refunded.
On filing complaints with 198 and sbi helpline i am informed that management has resolved the complaint, but no details, no refund, no recharge.
Sad to say jio recharge outlets confirm that many customers have lost their money to this gross malpractice of reliance jio. It forbids me from online recharge hence forth.

Can i get a response pls?