Reliance Jio Infocomm — New sim activation

Address:

Thiruvananthapuram, Kerala, 695582

Hi,

I regret to say I had the worst experience in my life. Zero customer handling skills, zero satisfaction on resolution. I bought a new jio sim expecting to be so called good service from reliance. I am not a local resident in Kerala that I am working here, where my ID proofs are of Tamil Nadu. I was asked to submit Aadhar card copy that was made in Tamil Nadu and had my permanent address there. Hence in addition to this I was requested to provide a local reference person with phone number, who is my room mate and have same as my local address. All was fine as per Reliance JIO center person who collected my details along with an amount of 100rs(99rs JIO prime fees). I was informed a technician will call to my reference number for address verification i.e. to my room mates number. For some reason, he have received only one call, where the technician never asked for address verification, rather he just informed him there is issue with local address given in the form, and has to be re filled and submitted by the Local store person. With reference to this when I informed the concerned to my local store person, they were arrogant enough to not even listen to my words and what happened. They argued that the reference person must have told address wrong, where as he was never asked at all. I had been waiting for 1 and half hour in the office from morning 10 am to 11 30 with no resolution, waiting for the technician in charge since he was yet to reach office. The technician never accepted what had happened and stick to his statement that this can never happen, he have been working for a long time and this is the first case. The resolution what was suggested to me was to buy a new sim and again pay the 100rs amount since that is a recharge done on every sim for prime. When I rejected to pay second time, instead can it be guaranteed this will not happen the second time since there was no mistake from my end or reference contact person, the technician asked me not to buy the sim from there store, rather I can get it from somewhere else, that being said he left to his cabin. This was my worst support and response received ever from any store or support. My question for you, is you tech support/process driving 100 percent perfect that an issue can never happen. And is this the way you respond the customer who have raised an issue.
I have decided to never look back to buy reliance sim ever.

For you information, there were two technician who were arguing. One of the person's name was Mahesh and the other guy I am not recollecting his name.

The office is at the following address (No proper address given):

4th floor, above "Meenus Hair and Beauty Parlour - Unisex Spa and Salon"
NH 47 Bypass Road, Near Nippon Toyota Showroom, Kulathoor, Thiruvananthapuram, Kerala 695582