[Resolved]  Reliance Jio Infocomm — plan not activated in spite of money being debited for the recharge payment

I have made payment of rs 399 against recharge of my jio number [protected] on[protected]:15. I got my money debited but didn't get my plan recharged. I didn't get any confirmation message from jio about my recharge. It's been 2 days and i'm unable to call and net speed has been reduced. Do resolve it asap

Details:
Number : [protected]
Recharge plan : 399
Time: 26th nov 2018 around 15:15
Transaction number : pt[protected] through sbi debit card
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Nov 28, 2018
Complaint marked as Resolved 
Got a call from customer care that refund will be initiated soon
Reliance Jio Infocomm customer support has been notified about the posted complaint.
Complaint comments 

Comments

I have purchased mi note 5pro 4gb at 14999/-
But the computerized bill is showing 12999/-
What is reason behind taking extra amount and making people fool.
I want refund on that Or else I have to report to higher authority consumer court can handle it proper.

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