Reliance Jio Infocomm — Recharge fraud

Iqbal.singh71

from Pathankot, Punjab

Address:	Gurdaspur, Punjab, 143505
Website:	Jio.com

Dear jio,
I am a customer of your mobile telephony service. I probably was one of the first customer to subscribe for a prime membership as I like ur service. Unfortunately, recent experinces have compelled me to reconsider and switch back to my old service provider. So far I have lost Rs 453 doing recharges. I made first rechare of 51 but didnt get any balance. When I talk to ur customer executive they told me they never received any requests for recharge but my bank account was charged. Then I tried to buy a prime membership for another number but again it charged me with no membership subscription. Again yesterday when I tried to rwcharge my brother's sim from ur website, it charged me but my brother received no confirmation. This time however I recorded the entire process and also took screen shorts of the transaction completed notification. I humbly reqyest you to look into this matter asap. Otherwise I will be forced to take legal action and file a complain in the consumer court

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Reliance Jio Infocomm customer support has been notified about the posted complaint.

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Comments

Kkm1413

from Raha, Assam

Sir
I recharged my jio number [protected] on 18/10/2017 at 7:55 pm via my jio app. When I am going through the process of recharge. They provided me a link o[censored]pi as [protected]@icici to pay the amount. Then I paid the money 399 to the link. But my number didn't recharged. Now, when I called the customer executives they told me that no money received.whereas the link is provided by jio app to pay the money. Then why my number is not recharged. My transaction id is ICI99e1d3aceaec4c41b47b83ce627d6e91
And it is paid via phonepe app.
Please refund my money