Reliance Jio Infocomm — refund not received for device yet

I had disconnected jio fibre on 1 march and have returned the jio device which was is new condition. While collecting the device i also provided my bank details for refund. It’s been more than a month but i haven’t received my refund yet. Kindly provide my complete refund at the earliest.

Also let me know if anything is pending from my end that i need to provide.
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I recharge 555/- for [protected] jio number by my Jio app, recharge for friends options, using AMAZON UPI.
BUT Still now my recharge is not done and the money is debited from my account.
When I get this recharge?

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