Reliance Jio Infocomm — transaction failed while booking jio phone and unsatisfactory customer support

Devesh19

from Delhi, Delhi

Address:

110074

I booked 2 jio phones on 24th aug'2017, in which 1 transaction was failed but my amount is deducted (Paid by paytm).
When i approach jio customer care about this issue and got reply as
"i apologise for the inconvenience caused to you.

If the transaction was failed while booking jiophone, request you to contact the source of payment for your amount refund."

When i asked them to confirm the transaction status, it was failed or successful from your (Jio) end then they replied same thing again and again, they are not giving transaction status. Customer support is very bad and unsatisfactory.

When i approach paytm then they confirmed that transaction was successful contact merchant (Jio) for delivery of product. I don't know what should i do now, where i can go to get my money back.

If anyone can suggest me what can i do in this situation then please let me know.

Paid for order
Billdeskutil order #lpt[protected]
Paytm cash txn id [protected]
[protected]:15:59 pm

Error message : transaction failed

Contact number : [removed]

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Reliance Jio Infocomm customer support has been notified about the posted complaint.

Sep 02, 2017

Updated by Devesh19 One more issue, 1 guy called me from [protected] with in 2 minutes, he was a fake guy and asking me for card details to refund money. Don't disclose any private information to any guy.