[Resolved]  Reliance Jio Infocomm — unprofessional behavior with customer and refuse to serve services between official public dealing hours

Address:	New Delhi, Delhi, 110043
Website:	www.jio.com

My name is devender kumar and i am well educated accounts professional. Some years ago i was an employee of reliance industries ltd and i am using jio network from that time when jio had given own service to our employees only on his service trial purpose free of cost for more than 8-10 months i think and of course yes i am very happy with the service of jio and i am more interested in jio network rather than any other networks but i got a lot of trouble yesterday when i went to your jio store (Dwarak mor) with a "single & simple" query which was re-activate my stolen sim card. Well i'm soo bored and unhappy with airtel services, for a long time but due to my medical surgery i am not able to go anywhere for few more days but nowadays airtel was very troubling for me so that's why finally, i had to go to jio store on yesterday (8th-sep-2018) in the evening at 8:30 pm. As i know already that the official customer dealing timing of jio store is from 10 am to 10 pm. According to your timing i had to reach the store between the same timings as given time slot. When i arrive at the store there are only 1 or 2 peoples exist are there with the same as my queries like sim related issue and one shocking thing was that i have seen there a customer are asking for some query to ur employee but ur employee not respond to the customer because he playing gaming by putting earphones on their mobile phone like he was chilling at their private place. He also not responds mee i was to another person (Veerpal) for my sim query but he also not responds me, of course, u can check on your cctv footage and another employee (Prashant kumar emp id[protected] said and his behavior was very rude i was not seen like that type of behavior before, he said "10 baje taala band karne ka time hota hai hmaara 10 baje kaam karne ka time nahi hota hmaara, jyada urgent hai utaam nagar chale jaao" yaar kamal kar re ho aap aap bolte ho ki sir 8 bje ke baad sim activate nahi hoti, then phir kuch der tak request karne ke baad aap bolte ho ki sir machine me error aa raha hai. Jab mae aap hi ki team ke ek member se puchta hoon ki kya sahi me aisa hai ki 8 baje ke baad sim activate nahi ho sakti to aap unko safai dete ho ki sir 'phalan-phalan' karke ek error aa raha hai jabki aapne meri query ka process shuru bhi nahi kiya hai or error bata rahe ho. Mujhse pehle waale ka issue resolve kar diya or mere baad jo customers aae the unka aap shuru kar rahe ho unki id leke. To mujhse aapko kya pareshani thi, aapke chilling samay me apni query leke aapko preshan karne chala gaya islie? Phir dobara puchne pe aap bolte ho ki sir 8 bje tak hi wo bnda rehta hai jo sim activate karta hai, yaar aap 3 alag alag reason bata rahe ho. Or 8:30pm ka store me enter kiye hue merko wahi 9:45 ho gye hai or us time aap bolte ho ki sir aapko jaldi hai to aap utaam nagar chale jaao. Ho can u say that? How pathetic r u and ur service. Mera eye surgery kiya hau hai mera surgery issue ke reason se mae dirt me nahi jaana chahta aisa dr. Ka bhi kehna hai or mae apko bol bhi raha hoon ki merko problem hai plz meri baat samjho but aap alag hi attitude hai aapne stools seperate corner me rakha hua hai taaki koi customer problem me hai to baith bhi naa sake. Unexpected service was offered by ur very important and very punchual emplyees. Jinko apna service time bhi nahi pata. Jab ex-employees se ye behaviour hai specially jo medically unfit hai to mujhe lagta hai ki apke in employees ko job ki nahi balki khud ke comfort zone ki zaroorat hai. Attitude aisa tha jaise jio ne isne nahi balki inhone join hoke ehsaan kiya hai. I am sorry to say that plz plz plz customers ka importance samajhiye. Bht bura lagega agar mene apna keemti samya is shikayat ke vyarth kiya agar apka employee apologize nahi karta hai or meri query resolve nahi ki jaati hai aapki taraf se to. Thyank you. Ummed hai aap dhaan denge mere is feedback pe.

Thank you.
Regards
Devender kumar-[protected]